Here are the answers to the most frequently asked questions:
- MINIMUM CONFIGURATION, PAYMENTS AND LICENSES
- What are the PC requirements in order to play?
- The games only work on PCs. PC requirements: 1,4 Ghz and Windows XP or Vista, DirectX 9.0.
- Can I install the games on several computers?
- When you buy a game, the licence is granted for only one computer. If you want to install our games on two computer, you have to buy them twice with two different e-mail addresses.
- I changed my computer / formated my hard drive and I can't play anymore?
- When you buy a game, the license is granted for only one computer. If you have changed your computer or formated your hard drive, click once on the "New PC!" button in your customer area page (left menu). This button will only work once. If you changed twice your computer, contact us at info@uplay-istrip.com.
- What are the payment methods accepted?
- You can pay by credit card or american express. You choose your payment method on PaySite Cash website, once your order is confirmed.
- Are the online payments secure?
- YES, absolutely secure. The payments are entirely managed by PaySite Cash and use the SSL (Secure Socket Layer) technology, which is the the most secure cryptography technology in the world. Your bank information will NEVER be transmitted to Uplay-Istrip or to any third party.
- What happens once my payment has been accepted?
- Once your payment has been accepted, your customer account is automatically and instantly opened on Uplay-Istrip.com. To download your games, you have to go on the Customer area page and sign in. You can download your games at any time, your account will forever be active unless you ask us to erase it.
- Is buying a game the same thing as buying an opponent?
- YES. The game (programe, interface) is systematically included when you download an opponent.
- Can one opponent play several different games?
- An opponent can sometimes play several games.
- Do I need an internet connexion to play?
- YES. Uplay-Istrip games require an internet connexion.
- ANONYMITY AND PRIVATE LIFE
- What personal information is kept?
- Uplay-Istrip only keeps an email address and a password in its database. We don't keep ANY other information about you (name, address, telephone number...).
- Does Uplay-Istrip garantee the anonymity of its customers? Will I receive mail or be solicited by telephone?
-
We don't keep any personal data. Your anonymity is thus guaranteed, you will never receive mail or be called by Uplay-Istrip. - Will Uplay Istrip send me advertising emails or spam?
- When you register, we ask you if you wish to be informed by email about new products on Uplay-Istrip (new opponents, new games). If you mark 'no', you will never receive email from us. If you mark yes, you will only receive emails informing you about new products and nothing else.
- Do the Uplay-Istrip games contain viruses or spyware?
- NO, of course NOT! The games do not contain any malware! Check out SiteAdvisor report here.
- DOWNLOAD AND INSTALLATION
- How do I download my games once my payment is accepted?
- Go to the Customer area page and sign in. Then click on the opponent you want to download. You can download your games at any time, your account will ever be active unless you ask us to erase it.
- How long do the downloads last? What is the size of the games?
-
The length of the downloads depends on the debit of your internet connection and of the possible saturation of our servers. Normally, downloading a demo should take between three and six minutes and downloading a game between 10 and 30 minutes (ADSL).
Demos Games Belote 84.0 Mo 215 Mo Sudoku 74.3 Mo Between 200 and 300 Mo Strip4 98.3 Mo Between 150 and 250 Mo Poker 59.4 Mo Pack Poker 316 Mo, Single opponent between 90 and 130 Mo - Can I receive my game on CD-ROM?
- NO. The games can only be bought by downloading them.
- When I install a game, is it normal that the program downloads files from Microsoft?
- YES. The installation assistant installs automatically the .NET framework 2.0, necessary for the normal functionning of the game, if you don't already have it on your computer.
TECHNICAL ISSUES- I installed the game under Windows Vista but when I start the programe, an error message appears and the game doesn't start.
- First, check out your windows user account and make sure you've got the administrator rights. Then right click on Uplay-Istrip icon and choose "run as administrator"
- I installed the game under Windows XP and can launch the program, but when I try to click the OK button, the game bugs.
- The game has been tested and functions on many computers and with many different configurations. However it can't be 100% guaranteed. If this problem occurs, download and install the latest version of DirectX (superior to DirectX 9.0) compatible with your computer. If you already have the latest DirectX version and this problem occurs, download and re-install DirectX. To know your DirectX version, got to Start Menu, choose "Run" and type "dxdiag". DirectX is free, you can download it on Microsoft website here (The link is for Windows XP!). Otherwise, contact Uplay-Istrip at info@uplay-istrip.com to receive a personalized technical assistance.
- I installed the game and I can launch the program, but when I click on the 'play' button, the game bugs.
-
The game has been tested and functions on many computers and with many different configurations. However it can't be 100% guaranteed. If this problem occurs, download and install the Xvid codec. The Xvid codec is open source. You can download it for free on website like this one. Otherwise, contact Uplay-Istrip at info@uplay-istrip.com to receive a personalized technical assistance. - I installed the game or a demo and I can launch the program, but then videos are displayed without any logic.
-
The game has been tested and functions on many computers and with many different configurations. However it can't be 100% guaranteed.
This kind of problem are bound to codec. Some codec packs can cause these dysfunctions. It is the case of the Satsuki Decoder or the K-Lite Codec Pack for instance.
To play our games, follow these steps:
Under Windows XP:
1) uninstall these codec packs
2) uninstall Uplay-Istrip
3) Download and install the K-lite Codec Pack, untick the "Xvid" box when the wizard asks you and follow wizard advice to avoid conflicts
4) install Uplay-Istrip.
Sous Windows Vista 32bits:
1) uninstall these codec packs
2) uninstall Uplay-Istrip
3) Download and install the Vista Codec Package untick the "Xvid" box when the wizard asks you and follow wizard advice to avoid conflicts
4) install Uplay-Istrip.
If you don't have these packs but this problem, contact Uplay-Istrip at info@uplay-istrip.com to receive a personalized technical assistance. - I run Windows Vista 64bits and the game doesn't work or I get an error message "this is not a valid win32 application"!
- To run our games under Windows Vista 64bits, you have to download and install the Vista 64 bits patch, once your games have been installed. If you games still don't work, install also this codecs pack for Vista 64 bits.
- I changed my PC/formated my hard drive and I got an error message "license not valid" or "You can't install this game on this computer"
- When you buy a game, the license is granted for only one computer. If you have changed your computer or formated your hard drive, click once on the "New PC!" button in your customer area page (left menu). This button will only work once. If you changed twice your computer, contact us at info@uplay-istrip.com.
